Rules and Regulations

User Agreement

By completing the registration process and creating an account, you enter into a legally binding agreement with Locowin. This agreement governs your access to and use of all services available on the platform, including sports betting, casino games, and any associated features.

Eligibility Requirements

To use Locowin services, you must meet the following conditions:

• You must be at least 18 years of age.
• You must not be registered on national self-exclusion register.
• You must not be acting on behalf of a third party.
• You must have full legal capacity to enter into a binding agreement.

Acceptable Use

You are permitted to use the platform strictly for personal, non-commercial purposes. The following activities are not allowed:

• Attempting to manipulate odds, outcomes, or platform systems.
• Using automated software, bots, or scripts to interact with the platform.
• Opening more than one account per person.
• Sharing account access with any other individual.
• Engaging in any form of fraud, collusion, or abuse of bonuses.

Content Protection

All content published on the platform, including text, graphics, odds data, and software, is protected under applicable intellectual property law. You may not reproduce, redistribute, or commercially exploit any part of this content without prior written consent from Locowin.

Modifications to Terms

Locowin reserves the right to update or modify these terms at any time. Users will be notified of significant changes through the platform or via registered email. Continued use of the platform following such notification constitutes acceptance of the revised terms.

Limitation of Liability

Locowin’s liability is limited to the extent permitted by the law. The platform does not accept responsibility for:

• Technical failures or service interruptions beyond its reasonable control.
• Losses resulting from your failure to comply with these terms.
• Third-party content or services linked from the platform.

Eligibility to Place Bets

Only registered users who have verified their identity and meet all eligibility requirements outlined in the General Terms are permitted to place bets on the platform. Minors are strictly prohibited from participating in any form of wagering.

Bet Acceptance

All bets are subject to acceptance by Locowin. The platform reserves the right to decline or limit any bet without providing a reason. A bet is considered accepted only when a confirmation is issued by the system and a bet reference number is generated. Bets placed during technical errors or system malfunctions may be voided.

Stake Limits

The following stake parameters apply to all users:

• Minimum stake per bet: as displayed at the time of placement on the relevant market.
• Maximum stake per bet: determined by the specific event, market type, and individual account status.
• Locowin may adjust stake limits on individual accounts based on betting patterns or risk assessment.

Odds

All odds are displayed in the format selected by the user and are subject to change prior to bet confirmation. The odds applicable to your bet are those confirmed at the moment of acceptance. Locowin reserves the right to correct odds that have been published in error.

Settlement of Bets

Bets are settled based on the official result of the relevant event as determined by the governing body or official source. In the event of a dispute, Locowin’s decision regarding settlement is final, subject to any statutory rights you retain under the law.

Cancellations and Restrictions

A bet may be cancelled or voided under the following circumstances:

• The event is abandoned, postponed, or fails to reach its scheduled conclusion.
• There is clear evidence of fraudulent activity or match manipulation.
• A technical error resulted in incorrect odds or market data being displayed.
• The bet was placed in violation of these terms.

Locowin also reserves the right to restrict betting access for individual accounts where irregular patterns are identified.

Deposits

Funds may be deposited into your account using the payment methods available in the cashier section of the platform. All deposits must originate from a payment source registered in your own name. Third-party deposits are not permitted.

Available deposit methods may include:

• Bank transfers
• Credit and debit cards
• Approved e-wallet services
• Other locally supported payment solutions

Minimum and maximum deposit amounts vary by payment method and are displayed at the time of transaction.

Withdrawals

Withdrawals are processed to the same payment method used for the corresponding deposit, where technically possible. The following conditions apply:

• Your account must be fully verified before any withdrawal is processed.
• Withdrawals are subject to the minimum and maximum limits specified for each payment method.
• Pending bonus wagering requirements must be met before withdrawal of bonus-derived funds.

Processing Timelines

Expected processing times are as follows:

• E-wallets: up to 24 hours
• Credit and debit cards: 3 to 5 business days
• Bank transfers: 3 to 7 business days

These timelines are indicative. Delays may occur during identity verification or where additional compliance checks are required.

Fees

Locowin does not charge fees on standard deposits or withdrawals. However, your payment provider or bank may apply their own charges. You are responsible for any fees imposed by third parties.

Identity Verification (KYC and AML)

In accordance with anti-money laundering legislation and the platform’s licensing obligations, identity verification is mandatory before withdrawals are processed. You may be required to submit:

• A government-issued photo identification document
• Proof of address dated within the last three months
• Proof of the payment method used
• Documentation supporting the source of funds, where applicable

Failure to provide the required documentation may result in withdrawal delays or account restrictions.

Locowin is bound by European Union regulations on anti-money laundering (AML) and counter-terrorist financing (CTF). These obligations are enforced rigorously across all account activity on the platform.

Identity Verification (KYC)

All users are subject to Know Your Customer (KYC) procedures. Verification is required:

• At the point of registration
• Prior to processing any withdrawal
• When account activity triggers risk thresholds defined by internal compliance policy

Documentation that may be requested includes:

• Valid government-issued photo identification
• Proof of current residential address
• Source of funds or source of wealth documentation for higher-value transactions

Transaction Monitoring

All financial activity on the platform is subject to ongoing monitoring. Automated systems and compliance staff review transactions for indicators of suspicious behaviour, including:

• Deposits or withdrawals that appear inconsistent with stated account purpose
• Rapid cycling of funds through the platform without corresponding gameplay
• Use of multiple payment methods in patterns that suggest structuring
• Transactions linked to jurisdictions associated with elevated risk

Suspicious Activity Reporting

Locowin is legally obligated to report suspicious activity to the relevant financial intelligence authority without notifying the account holder. This obligation exists independently of any internal investigation outcome.

Account Restrictions and Fund Freezing

In the event of suspected AML or CTF policy violations, Locowin reserves the right to:

• Temporarily suspend account access pending investigation
• Freeze funds held in the account
• Permanently close the account and report findings to the relevant authority

Users whose accounts are restricted for compliance reasons retain the right to contact Locowin’s support team for clarification, subject to the limitations of applicable law.

Locowin processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection law. This section summarises the key principles governing the collection, use, and protection of your personal information.

Data Collected

The platform collects personal data necessary for account operation, legal compliance, and service delivery. This includes:

• Identity data: Full name, date of birth, and national identification number where required
• Contact data: Email address, telephone number, and residential address
• Financial data: Payment method details, transaction history, and account balance information
• Technical data: IP address, device identifiers, browser type, and session logs
• Behavioural data: Betting history, login timestamps, and platform interaction records

Purpose and Legal Basis for Processing

Personal data is processed for the following purposes:

• Account registration and identity verification
• Processing deposits, withdrawals, and bet settlements
• Complying with AML, CTF, and licensing obligations
• Detecting fraud and preventing misuse of the platform
• Sending transactional communications related to your account
• Improving platform functionality through anonymised usage analysis

Data Sharing

Locowin does not sell personal data to third parties. Data may be shared with:

• Payment processors and financial institutions involved in transaction handling
• Regulatory and law enforcement authorities as required by law
• Third-party service providers operating under binding data processing agreements

Your Rights

As a data subject under GDPR, you hold the following rights:

• Access: Request a copy of the personal data held about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal retention obligations.
• Restriction: Request that processing be limited in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing carried out on the basis of legitimate interests.

To exercise any of these rights, contact Locowin’s data protection team via the official support channel.

Data Retention

Personal data is retained for the duration of your account and for a minimum of five years following account closure, in accordance with AML legislation.

Locowin maintains a comprehensive security infrastructure to protect user accounts, personal data, and financial transactions. The measures described below are applied consistently across the platform.

Data Encryption

All data transmitted between your device and the platform is encrypted using Transport Layer Security (TLS) protocol. Data stored on platform servers is protected through industry-standard encryption methods. This applies to personal information, financial records, and session data.

Two-Factor Authentication (2FA)

Users are able to activate two-factor authentication on their accounts as an additional layer of protection. When enabled, account access requires both your password and a verification code sent to your registered device. Locowin recommends enabling this feature to reduce the risk of unauthorised access.

Account Monitoring

Automated systems continuously monitor account activity for indicators of suspicious or unauthorised behaviour, including:

• Login attempts from unrecognised devices or locations
• Repeated failed authentication attempts
• Unusual patterns in deposit or withdrawal activity
• Multiple session conflicts

Where a potential security incident is detected, the platform may temporarily suspend account access and contact you through your registered communication details.

User Responsibilities

The security of your account also depends on the steps you take as a user. You are expected to:

• Use a strong and unique password for your account.
• Never share your login credentials with any other person.
• Log out of the platform after each session on shared or public devices.
• Report any suspected unauthorised access to Locowin’s support team immediately.

Reporting Security Concerns

If you identify a security vulnerability or suspect that your account has been compromised, contact Locowin’s support team without delay. The platform operates a defined process for investigating and responding to security reports.